Microsoft Dynamics 365 for advanced customer profiling

International aseptic carton manufacturing

An international aseptic carton manufacturer required a holistic view of their international customers, including data from multiple systems. The solution includes some of the following key features and benefits.

  • Integrating with existing SAP Enterprise Resource planning customer data and Qlikview custom reporting dashboards, added to the existing Dynamics 365 single view of customer data.
  • Custom Dynamics 365 Dashboards allow the Dynamics 365 users first experience to be relevant to their role within the organisation.
  • Sales activities for local, national and international accounts are recorded and used to ensure efficient Key Account Management.
  • Minutes of meetings are created, approved, and then distributed electronically (PDF format) to internal and external meeting participants.
  • Customer and organisational strategic initiatives are recorded and actioned in alignment with the organisations strategy.