Modern organisations engaging on digital transformation understand the importance of having an integrated solution addressing the mobile needs for Sales Force automation, Marketing Automation, Social Listening and Service Management.
Cognate primarily implements Microsoft Dynamics 365 Customer Engagement to deliver your customer strategies. Dynamics 365 is ready to use out of the box system that can be easily customised to meet your unique business requirements.
With more than 20 years of development, Microsofts world class customer relationship management solution includes a feature rich menu to choose from. The menu includes cloud/online items that run using the Microsoft online cloud and on-premise items that run on your existing technology infrastructure. Licensing for these items is interchangeable at no additional cost. The menu also includes modules that can be purchase individually or sales and service groups.
SALES FORCE AUTOMATION
Customer like to know you know who they are and what business they do with you. Engage your customers face-to-face equipped with historic transactional and correspondence data (single view of the customer).
Record every Appointment, Task, E-mail and Phonecall customer engagement activity. Sales reps can zero in and focus on the most impactful activities. Measure and manage internal and external interactions. When staff are not available you’ll have access to critical conversations.
To keep your customers you need to regularly call on them and identifying opportunities. Dynamics 365 records and visualises individual and team sales pipelines.
Improve customer service levels by automatically route and respond to e-mail, telephone and social media customer queries. Measure service level agreements, contracts and customer service agents response times. Equip your field service staff with systems that optimised scheduling and predictive maintenance.